1. When communicating with your team, it’s important to remember that people process information and learn in various ways. What do these ways include? Select all that apply.
- Listening
- Email
- Watching
- Doing
Explanation: It is possible that a particular post or promotion that was published on May 11 and that connected strongly with the audience was the reason for the increase in the number of new followers that occurred on that day. If Imra had published information that was especially engaging, made a unique offer, or made a post that encouraged fans to invite their friends, it may have resulted in higher exposure and attracted new followers. It is possible to get insights into the source of the rapid surge in new followers by doing an analysis of the material that was uploaded on May 11 and finding any features that could have inspired interest or sharing.
2. What are potential downsides of using instant messaging? Select all that apply.
- Quick response
- Distraction
- Informality
- Difficult to track
3. Which of the following elements do effective meetings always have in common? Select all that apply.
- Structured
- Anticipated
- Collaborative
- Inclusive
- Intentional
4. Which three of the following are ways to make a meeting more collaborative?
- Let participants respond in their preferred communication style
- Have a digital, shared meeting document
- Ensure the agenda isn’t full of presentations where participants are talked at
- Set a timebox for a meeting comment period
- Allow participants to set the meeting’s purpose and expectation
5. Which meeting type is the official beginning of the project and serves as a way to align the team’s understanding of the project goals with actual plans and procedures.
- Project review
- Status update
- Stakeholder review
- Project kick-off
Explanation: It is common practice to refer to the sort of meeting that acts as the formal commencement of the project as a "Kickoff Meeting." This type of meeting also works to align the team's knowledge of project objectives with real plans and processes. The goals, scope, deliverables, roles and responsibilities, timeframes, and any other crucial components of the project are addressed and defined at a meeting that is called a Kickoff Meeting. The purpose of this is to develop a common understanding of the project's direction and expectations, as well as to ensure that everyone is on the same page and to set the tone for the project.
6. Which of the following is a best practice when trying to clearly state what you want in an email?
- List your request in the last paragraph of the email.
- Avoid associating calls-to-action with your request.
- Use acronyms whenever possible to keep the email short.
- Include your request in the subject line of the email.
Explanation: One of the finest practices to follow when attempting to articulate what it is that you want to convey in an email is to be succinct and detailed. Clearly communicate your request or message in a clear way, eliminating extraneous complexities or ambiguity in the process. To explain your expectations or the conclusion you want, use language that is unambiguous and easy to understand. Additionally, in order to improve the readability of your email, you should think about organizing it in a way that includes a clear introduction, important points, and a short conclusion. In addition, ensuring that your message is readily comprehended by the receiver may be facilitated by providing any essential context or background information.
7. Which of the following may help you create an inclusive team environment in meetings? Select all that apply.
- Formalize initial check-ins for the group.
- Use images that reflect the diversity of the world.
- Give everyone your full attention.
- Encourage participants to share a single, similar perspective.
8. What can be done before a meeting to facilitate a more productive meeting? Select all that apply.
- Invite only the people who need to be there and contribute to the meeting goals.
- Prepare an agenda that states the purpose and goals of the meeting.
- Set aside time to prepare for the meeting and review necessary materials.
- Recap key action items and share with participants.
9. What does a project manager have to communicate clearly when managing team documents? Select all that apply.
- Who originally created the documents
- How documents are used
- How often the documents get updated
- Who has access to the documents
10. In what type of meeting does the project manager meet with participants one-on-one in order to cover topics most relevant to them and to better understand their concerns?
- Retrospective
- Status update
- Project kick-off
- Stakeholder review
Explanation: In the context of project management, the term "One-on-One Meeting" or "Individual Meeting" is often used to refer to the sort of meeting that occurs when a project manager meets with participants on an individual basis to discuss themes that are most pertinent to them and to better understand their problems. During these sessions, the project manager interacts with each participant on an individual basis in order to discuss particular difficulties, provide tailored direction, collect feedback, and answer any concerns or questions that the participant may have. This technique makes it possible to have a conversation that is more targeted and individualized, which cultivates a more profound comprehension of the many viewpoints and requirements that exist within the project team.
11. Who is ultimately responsible for coordinating incoming and outgoing communication, connecting individuals to necessary information, and tracking who needs to receive what information and when?
- Project team members
- Stakeholders
- The client
- The project manager
Explanation: In the end, it is the responsibility of the project manager to coordinate communication that is coming in and going out, to link persons with information that is important, and to keep track of who needs to get what information and when. Ensuring that there is good communication among the members of the project team, the stakeholders, and the appropriate parties is a responsibility of this function. Managing the flow of information, ensuring that all members of the team have access to the information they need to properly execute their tasks, and fostering communication that is both clear and timely are all important responsibilities that fall within the purview of the project manager.
12. Fill in the blank: A key component of inclusivity is ensuring your meetings and presentations are _____.
- during normal business hours
- in person
- recorded
- accessible
Explanation: By making sure that your meetings and presentations are accessible, you are demonstrating that you are committed to diversity.
13. What actions may help make a meeting accessible for someone with a hearing impairment? Select all that apply.
- Include all the information presented in a spoken presentation on slides.
- Speak loudly and slowly.
- Face the person you are speaking with.
- Add closed captions or subtitles to videos.
14. The use, access, or sharing of what types of confidential or need-to-know information is likely prohibited unless you’re given permission? Select all that apply.
- Customer service contact information
- User data
- Internal information about your organization’s products and services
- Financial and business data
15. Fill in the blank: _____ meetings have an agenda, time limit, and designated notetaker.
- Broadcast
- Informal
- Structured
- Impromptu
Explanation: There is a predetermined agenda, a time restriction, and a notetaker who is appointed for structured meetings.
16. Which of the following is a best practice when trying to structure your writing in an email?
- Use bullets to make the email easier to scan.
- Avoid including hyperlinks to additional information.
- Combine multiple paragraphs into one large paragraph.
- Put the email’s main idea in the last sentence.
17. In a status update meeting, what questions does the project manager typically address? Select all that apply.
- What lessons can the team learn about what’s going well?
- How many tasks have been completed and how many remain? (
- Are there any new costs that affect the bottom line?
- Is the team behind schedule, ahead of schedule, or on-schedule?
- Are there any current or anticipated issues?
18. In what type of meeting does the agenda include topics such as lessons learned about what’s going well, what the team should keep doing, and what can be improved?
- Status update
- Project kick-off
- Retrospective
- Stakeholder review
Explanation: The sort of meeting that is usually referred to as a "Retrospective Meeting" or "Retrospective" is one in which the agenda contains themes such as lessons learned, what is working well, what the team should continue doing, and what may be improved. The team will engage in a retrospective in which they will reflect on the most recent project or iteration, discuss both the triumphs and the issues, and work together to identify areas in which they may make improvements. It is a beneficial technique in agile and iterative project management approaches for the purpose of continual improvement throughout the project.
19. Why should you send any pre-reading materials in advance of a meeting?
- Everyone is prepared to participate
- Skip over that information in your meeting
- Provide a summary for you during the meeting
- Save time going over unimportant information
20. What can be done during a meeting to facilitate a more productive meeting? Select all that apply.
- Clearly state the meeting’s goals at the beginning of the meeting.
- Practice active listening and non-verbal communication.
- Encourage everyone to participate, including remote participants.
- Discourage open-ended and personal questions.
21. In what type of meeting does the project manager typically discuss how many tasks have been completed, whether the team is on schedule, and any current issues?
- Status update
- Project kick-off
- Stakeholder review
- Retrospective
Explanation: An example of this kind of meeting is a "Status Update Meeting" or a "Project Status Meeting." During this kind of gathering, the project manager generally addresses the number of tasks that have been finished, whether or not the team is on schedule, and any challenges that are currently being faced. It is at these meetings that the project manager offers an overview of the progress that has been made on the project, updates on activities that have been accomplished, the general schedule, and discusses any concerns or obstacles that may have an influence on the timetable or goals of the project. Meetings to provide status updates are necessary in order to maintain communication with stakeholders and to guarantee that the project team is on the same page.
22. Which three of the following are benefits of work management and collaboration tools, such as Asana and Smartsheet?
- Make sharing information and documents easy
- Send instant messages to teammates
- Run effective meetings
- Complete work in real time
- Focus communication within the context of specific tasks
23. According to a Google study, productive meetings have what three elements in common?
- At length of at least 30 minutes, active participation from attendees, and the correct attendees
- Active participation from attendees, a clear and concise agenda, and the correct attendees
- A clear and concise agenda, the participation of three or fewer participants, and the correct attendees
- No personal discussion, a length of at least 30 minutes, and a clear and concise agenda
24. When you create an email, in what section should you clearly state what the email is about?
- Header
- Subject line
- First line of the email
- Closing line of the email
Explanation: If you are going to send an email, you should make sure that the "Subject Line" makes it abundantly apparent what the email is about. In order to provide the receiver with a succinct and useful overview of the content of the email, the subject line serves the objective of letting the recipient to immediately grasp the purpose of the message or the primary subject matter. The subject line of an email should be carefully designed in order to attract the attention of the receiver and urge them to open and read the message. Not only is it an essential component for efficient communication, but it also guarantees that your message will be comprehended in a timely manner.
25. Which of the following are key reasons to meet with stakeholders? Select all that apply.
- Provide daily project updates
- Make a decision or resolve a major issue
- Seek out and listen to feedback
- Present a project update
26. Which of the following is a best practice when trying to keep your content concise in an email?
- Leave out key information in the email so that the reader has engaging questions.
- Send the same email content to both executives and teammates.
- Remove any details in the email that don’t contribute to your readers’ needs.
- Think of all questions the reader may have and answer them in the email.
27. Fill in the blank: In order to set clear meeting expectations, help attendees prepare, keep everyone focused on the right topics, and clarify meeting expectations and goals, your meeting should have a(n) _____.
- leader
- agenda
- timeline
- guest speaker
Explanation: It is important to have an agenda for your meeting since it will help you explain meeting objectives and goals, as well as assist participants prepare for the meeting, keep everyone focused on the appropriate issues, and create clear expectations for the meeting.
28. Which type of meeting is typically more formal, starts with a project update, and may include a decision to resolve a major issue?
- Project kick-off
- Status update
- Stakeholder review
- Retrospective
Explanation: A meeting that is often more official, begins with an update on the project, and may include a decision to address a significant problem is sometimes referred to as a "Project Review Meeting" or simply a "Project Meeting." This sort of meeting is typically more formal than other types of meetings. The team and the stakeholders get together at these meetings to examine the overall progress of the project, discuss the most important updates, handle any issues that have arisen, and make choices that may have an effect on the general trajectory of the project. The systematic approach of examining project milestones, results, and possible solutions to significant concerns is frequently the source of the formality that is present.
29. What actions may help make a presentation accessible for someone with a visual impairment? Select all that apply.
- Provide an accessible electronic format of the presentation.
- Describe all meaningful graphics in the presentation.
- Use a large font size (minimum 22 points).
- Use low-contrast colors.
30. Fill in the blank: A project review meeting is also called a _____.
- Retrospective
- stakeholder review
- status update
- reflection
Explanation: In certain circles, a meeting to assess a project is sometimes referred to as a "Project Status Meeting" or a "Project Update Meeting."
31. Which of the following are benefits of work management and collaboration tools, such as Asana and Smartsheet? Select all that apply.
- Focus communication within the context of specific tasks
- Complete work in real time
- Make sharing information and documents easy
32. Which of the following are ways to make a meeting more collaborative? Select all that apply.
- Let participants respond in their preferred communication style
- Ensure the agenda isn’t full of presentations where participants are talked at
- Have a digital, shared meeting document